The Property Manager is the primary representative of management to the residents and the public. This employee has the direct responsibility for the day-to-day operation of the assigned project. The Property Manager is the management vehicle for implementing all of the policies and procedures established by Northwest Georgia Housing Authority (NWGHA).
Major Duties and Responsibilities
· Maintain the business office for the efficient operations of the community; ensuring the business office is open and operational in accordance with established guidelines and NWGHA policy.
· Maintain bulletin board with required documentation.
· Maintain visibility at each of the communities; conduct daily outside inspections to ensure it is maintained according to NWGHA standards. Drive through community’s daily and walk weekly, noting deficiencies and leaving warnings.
· Responsible for all evictions based on NWGHA policies including, scheduling Grievance Committee Meetings and attending court hearings.
· Assist in planning and implementing safety and security programs, promote residents’ involvement, and serve as a liaison with the Security Coordinator; assists in the eviction of violent or criminal residents, and maintain a list of emergency telephone numbers as well as enforce safety and fire prevention.
· Supervise on-site staff to conduct daily operations and ensure proper project management activities.
· Establish and maintain all office procedures, files and records, reports and systems as are needed to manage the community according to the policies and procedures of NWGHA and HUD regulations.
· Show vacant apartments and sell prospective residents on the desirability of the unit and community to maximize occupancy of assigned project.
· Supervise and direct the scheduling of all maintenance necessary to maintain the units in accordance with UPCS standards. Initiate work orders and monitor completion to minimize turn-around time.
· Manage the community facilities of the neighborhood; participate in planning new or remodeled facilities and/or equipment purchases; schedule and administer the use of facilities and equipment as needed.
· Accept applications and screen applicants in accordance with NWGHA policy, utilizing a Screening Committee that consist of a resident, Security Coordinator and a staff member; complete lease-up process. Conduct tenant orientation; review and explain lease requirements to help ensure compliance with the lease requirements and occupancy policies. Issue lease violations, conference with residents and initiate the eviction process when needed.
· Create and maintain a waiting list of eligible applicants in chronological order.
· Handle residents’ complaints and concerns and make appropriate referrals to Family Worker(s) and Resident Associations outside agencies as needed.
· Identify and recommend improved methods for providing Resident Services, planning and implementing social service programs, reducing operating expenses and maintaining the physical assets of the community.
· Inspect maintenance work to ensure that work orders are completed to ensure that the quality of the work is acceptable. Submit monthly work-order report to the Executive Director.
· Perform move-in, housekeeping and pest control inspections of all units in accordance with NWGHA housekeeping policies and UPCS standards. Initiate work orders for repairs and damages as needed.
· Ensure rent calculations, annual and interim recertifications are completed in accordance with HUD regulations and NWGHA policy. Monitor and track residents to ensure compliance with Community Service and Zero Income requirements; submit monthly reports as required.
· Place purchase orders for maintenance supplies by established guidelines of NWGHA purchasing procedures.
· Prepare weekly management and occupancy reports as directed by management. Complete and submit to the Executive Director all required reports by established deadlines.
· Responsible for collecting rent and all financial transactions are handled in accordance with all established procedures and NWGHA policy.
· Work closely with Asset Manager in creating and implementing marketing strategies to help maintain established occupancy standards.
· Integrity and Trust – Show consistency between words and actions.
· Protect confidential and sensitive information.
· Effectively handles emotions, including anger and frustration.
· Ethics and Values – Engages in open and honest dialogue with others.
· Treat all individuals (residents, staff and guest) respectfully, professionally and fairly.
· Customer and Team Focus – Establish and maintains effective customer relationships.
· Demonstrates effective customer relationships.
· Perform other duties as required by the Director of Housing and the Executive Director.
Required Knowledge, Skills, and Abilities
· Thorough knowledge of Housing Authority’s public housing program.
· Thorough knowledge of HUD rules, regulations, and policies on leasing and occupancy.
· Knowledge of modern office practices and procedures.
· Knowledge of report preparation techniques.
· Skill to operate personal computer, typewriter, calculator, and other common office machines.
· Ability to physically assess the units.
· Ability to make mathematical computations with speed and accuracy.
· Ability to understand and follow written and oral instructions.
· Ability to maintain moderately complex clerical records and prepare reports.
· Ability to establish and maintain effective working relationships with residents, Housing Authority employees, public officials, and the general public.
· Ability to pass the Public Housing Management Test within one year.
Minimum Education, Training, and/or Experience
The successful candidate must have a degree from an accredited college or university. In addition, any experience and/or knowledge of public housing is a plus. Ability to manage a high workload, multitask projects, and completing priorities, with strong attention to details, excellent organizational skills, and the ability to work well under pressure.
· Possession of a valid State of Georgia Driver’s License.
· Certification as a Public Housing Manager or ability to obtain certification within one year.
· Ability to be covered under the Housing Authority’s fidelity bond.
· Ability to be insured under the Authority’s vehicle policy.'