Family Self-Sufficiency Coordinator
Under the direction of the Resident Services Coordinator, the Family Self-Sufficiency Coordinator is responsible for the planning and coordination of self-sufficiency activities and programs. This position is responsible for developing community partnerships and coordinates programs and services with other service providers. Work is reviewed by the Director of Housing through conferences, reports and evaluations of effectiveness of overall programs.
Major Duties and Responsibilities
- Develops and implement the Family Self-Sufficiency Program to facilitate the upward mobility of residents, including job training and development, education and social services.
- Maintains knowledge of current regulations and laws pertaining to the Family Self-Sufficiency Program.
- Ensures compliance with such regulations in all facets of program development, education and social services.
- Coordinates that recruitment and selection of program participants.
- Develops individual action plan based on needs, assessments and case management
- Ensures proper support and preparation for job placements.
- Recommends terminations of residents from the program as appropriate and coordinates grievance procedures for families.
- Coordinates services and activities with community agencies and businesses for the provision of direct services and job training opportunities for residents.
- Monitors the growth and development of existing businesses and industries to support clients in employment and entrepreneurship.
- Determines and recommends methods for increasing available resources including; funds, partnerships and services.
- Assist with public relations functions to increase public awareness of resident programming.
- Provides effective counseling to residents, makes referrals in the areas of budgeting, credit repair, homeownership, employment, family relationships, self-esteem, etc.
- Provides crisis intervention when necessary.
- Coordinates the process of determining eligibility for escrow.
- Serves as Secretary to the Family-Sufficiency (PCC) Program Coordinating Committee.
- Coordinate department activities with internal and external entities as appropriate.
- Receives and responds to resident inquires, concerns and complaints.
- Represents the Housing Choice Voucher and Public Housing Program(s) at meetings of local, civic and community organizations; attends NWGHA community meetings.
- Attends conferences, workshops and training sessions as appropriate.
- Receives, reviews, prepares and/or submits a variety of documents including, client records, productions reports, training records, reports, memos, correspondence, etc.
- Operates a vehicle and variety of equipment such as a computer, typewriter, telephone, calculator, copier and fax machine.
- Interact and communicates with various agencies, groups and individuals such as the immediate supervisor other agency administrators, co-workers, residents, students, other governmental agencies, city agencies, educators, consultants, and the general public.
- Plans, develops, implements Neighborhood Network (NN) programs.
- Markets the Neighborhood Network program and recruits participants and staff.
- Assists resident with producing of updating resumes as well as job search and interviewing skills.
- Performs various administrative/office duties as necessary, including but not limited to typing correspondence and reports, complying and filing documents, requisitions supplies, etc.
- Coordinates special events and projects, including health fairs, career fairs, housing fairs, etc.
- Provides counseling and placements services for residents.
- Completes recertifications for participants.
- Integrity and Trust – Show consistency between words and actions.
- Protects confidential and sensitive information.
- Effectively handles emotions, including anger and frustration.
- Ethics and Values – Engage in open in honest dialogue with others.
- Treat all (residents, staff and guest), individuals respectfully, professionally and fairly.
- Customer and Team Focus – Establish and maintains effective customer relationships.
- Demonstrate effective customer relationships.
- Demonstrate effective listening skills.
- Involve residents in shaping plans and in making decisions that affect time.
- Consistently demonstrates timely follow-through and responsiveness to resident’s needs and request.
- Performs other duties as required.
Required Knowledge, Skills and Abilities
- Requires knowledge of the political, social, economic, and physical facets affecting human behavior.
- Requires knowledge of public relations techniques and available media sources.
- Requires the ability to establish and maintain effective working relationships, social work and counseling skills, and the ability to monitor and evaluated their effectiveness.
- Requires the ability to gain the cooperation of speaking and/or signaling people to convey or exchange information, including receiving assignments and/or direction from supervisor.
- Requires the ability to read a variety of policy and procedure manuals, financial documents, budgets, federal register, reference materials, computer manual, etc.
- Requires the ability to prepare required reports, correspondence, evaluations, etc., with property format, punctuation, spelling and grammar, using all parts of speech.
- Requires the ability to speak with and before other with pose, voice control and confidence.
- Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgements in absences of supervision; to acquire knowledge of topics related to primary occupation.
- Requires the ability to comprehend and interpret received information and to understand and implement basic office machinery functions.
- Requires the ability to record and deliver information, to explain procedures, to follow and give verbal written instructions, to counsel and teach clients.
- Requires the ability to communicate effectively and efficiently with persons of a variety of educational and cultural backgrounds, and use counseling, budgeting the marketing terminology.
- Requires physical capability to operate a variety of machines and equipment, including a computer, vehicle, telephone and calculator.
Education and Experience
- Graduated from an accredited college or university, preferably with specialization in sociology, social work, business management, public administration, education or related field.
- Three years of considerably progressive experience in social work administration, including three years of supervisory experience and work with disadvantage persons.
- Any equivalent combination of training and experience to meet the required knowledge, skills and abilities.
- Possession of a valid Georgia Class C motor vehicle operator’s license.
- Ability to be bonded.