Help Desk Associate

Georgia Northwestern Tech. College - Polk
Job Description
Georgia Northwestern Technical College is seeking qualified candidates for a full-time Help Center Associate at the Polk County Campus. This associate is responsible for providing comprehensive student support via telephone, email and text on a daily basis. Serves as an initial customer service representative for incoming calls and emails.  Manages email messages from prospective students.  Conducts outbound call, email and/or text enrollment management and retention campaigns.  Assists with maintenance of help center website.  This position will require flexible hours and possible travel to other campuses for training.
 
Minimum Qualifications: High School diploma or GED. The ideal candidate will possess excellent written and verbal communication skills and a customer service oriented attitude, be proficient in the use of technology in an office environment, possess the ability to multi-task, manage time effectively and work as a team member in a fast paced environment.
 
Preferred Qualifications:  In addition to the minimum qualifications, one-two years of work experience in a related field. 
 
Application Deadline: until filled
 
Application Process: All application packets MUST be completed via the GNTC Online Job Center at www.gntc.edu/about/employment/prospective-employees/We do not accept resumes, transcripts, etc. in any other format except through the Online Job Center.  As a part of the application process, interested candidates will also be required to upload documents such as a resume, work reference contact information, and transcripts if applicable.  Pursuant to college policy, a thorough background investigation, including a criminal history records check, shall be conducted on all candidates prior to being hired for any position with our college.  No phone calls or emails please.
 
A Unit of the Technical College System of Georgia
 
Equal Opportunity Employer
Georgia Northwestern Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).  Any violation or questions should be directed to Peggy Cordell, Director of Human Resources, Office A113, One Maurice Culberson Drive, Rome, GA 30161, at 706-295-6959; Sonya Briscoe, Special Populations Director and Title IX Coordinator, Office I105, One Maurice Culberson Drive, Rome, GA 30161 at 706-295-6932; Sheila Parker, ADA/Section 504 Coordinator and Disability Services Coordinator, Office B115, One Maurice Culberson Drive, Rome, GA 30161 at 706-295-6517.  Telephone numbers are accessible to persons who are deaf or hard of hearing through the Georgia Relay by dialing 711 or
1-800-255-0056 from a TTY/TDD.
 
Contact Information