Help Desk Associate Full-Time

Georgia Northwestern Technical College is seeking qualified applicants for the position of Help Desk Associate to be located on the Polk County Campus and may be required to travel to other campuses to meet operational requirements. This position will report to the Director of Student Success. This is not a supervisory role. This associate is responsible for providing comprehensive student support via telephone, email and text daily. Serves as an initial customer service representative for incoming calls and emails. Manages email messages from prospective students. Conducts outbound call, email and/or text enrollment management and retention campaigns. Assists with maintenance of help center website. This position will require flexible hours and possible travel to other campuses for training.

Required Qualifications: High School diploma or GED. The ideal candidate will possess excellent written and verbal communication skills and a customer service-oriented attitude, be proficient in the use of technology in an office environment, possess the ability to multi-task, manage time effectively and work as a team member in a fast-paced environment.

Preferred Qualifications: In addition to the minimum qualifications, one-two years of work experience in a related field.

Starting Salary: $31,000

Benefits: Benefits include 13 paid State holidays, annual and sick leave, State of Georgia benefits package that includes Health, Dental, Vision, Life, etc. We offer two retirement plans, the Teachers Retirement System of Georgia or the Employee’s Retirement System of Georgia and 401K options.

Application Deadline: Open until filled

Application Process: All application packets MUST be completed via the GNTC Online Job Center at We do not accept resumes, transcripts, etc. in any other format except through the Online Job Center. As a part of the application process, interested candidates will also be required to upload documents such as a resume, work reference contact information, and transcripts if applicable. Pursuant to college policy, a thorough background investigation, including a criminal history records check, shall be conducted on all candidates prior to being hired for any position with our college. Some positions may require a motor vehicle record search, credit history and drug screen. No phone calls or emails please.

A Unit of the Technical College System of Georgia

Equal Opportunity Employer

Georgia Northwestern Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Any violation or questions can be directed to Elizabeth Barksdale, Director of Human Resources, Title IX Coordinator (Employees), Office I104, One Maurice Culberson Drive, Rome, GA 30161, at 706-295-6592; Brittany Elrod, Director of Accessibility Services, Section 504/ADA Coordinator, Title IX/Equity Coordinator (Students), Office A127C, One Maurice Culberson Drive, Rome, GA 30161, at 706-295-6908. Telephone numbers are accessible to persons who are deaf or hard of hearing through the Georgia Relay by dialing 711 or 1-800-255-0056 from a TTY/TDD.