Client Support Specialist III

Georgia Highlands College
Job Description
Job Description Summary

This position performs specialized duties in the provision of client support services to students, faculty and staff. The position will be based out of the Cartersville site and will also serve as the primary IT support for the Marietta site.

Georgia Highlands is a growing and progressive institution with opportunities for the individual selected to grow with us. With a focus on employee wellness and development, the culture is warm and embracing, while the work is fast paced and challenging. Regular fulltime staff, administrators, and faculty enjoy the abundant array of University System health, retirement, and other benefits which includes tuition assistance after six months of employment. Additionally, GHC is a qualifying employer under the Department of Education Public Service Loan Forgiveness program (PSLF). This program provides student loan repayment and forgiveness for qualifying loans for eligible full-time employees. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more information.

This is an excellent opportunity to impact the lives of literally thousands of students and their families.

Key Qualifications

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
• Possession of or ability to readily obtain a valid driver’s license for the type of vehicle or equipment operated

Key Responsibilities

• Provides telephone, email, web and in person client and technical support to faculty, staff and students
• Assists faculty, staff and students with account issues
• Repairs and recovers employee laptops and workstations
• Assists students and employees with the resolution of account issues
• Deploys, maintains and updates workstations
• Installs new software
• Investigates and resolves remote connection issues
• Coordinates with other IT personnel in order to diagnose and resolve system problems
• Provides classroom audio /visual support
• Assists in researching and testing new hardware and software; makes recommendations for purchase
• Performs related duties
• Works with Network Support Service team to troubleshoot and resolve problems

Knowledge, Skills and Abilities

• Knowledge of information technology systems and internal controls
• Knowledge of information technology best practices
• Knowledge of computer system design, architecture, and methodologies
• Knowledge of relevant local, state and federal laws
• Skill in the analysis of problems and the development and implementation of solutions
• Skill in the preparation of clear and precise reports
• Skill in oral and written communication

Contact Information